My goods are on a pallet but I don't have a forklift?
If you are shipping palletised freight but don’t have your own forklift at the pickup point, we will need to arrange for a tail-lift or a vehicle fitted with a crane, to load the pallets up for you. Note the maximum weight and dimensions for a hydraulic tail-lift are 2.3m long x 1.2m wide x 2.4m tall and 1000kg.
My goods are too heavy to be lifted by one person - will the driver help to load the goods?
While it’s not uncommon for the driver to volunteer to help to load or unload the goods at the pickup or delivery address, it’s important to be aware that Freight Quote Australia is not a removalist business, and the ultimate responsibility for any hand loading or unloading rests with you. Drivers should not be expected to lift more than 25kg unaided.
Can Freight Quote Australia guarantee delivery within a deadline?
Our Urgent Delivery guarantee promises our customers a full refund if the driver fails to arrive at the delivery address within the requested deadline, subject to our standard terms and conditions, and of course subject to the information provided to us being complete and correct. While almost all deliveries do arrive on time, we can of course not guarantee that a delay will not occur. The very common risks associated with road transport make it impossible to guarantee a delivery time, even though we take every step possible to ensure that your goods are delivered within the requested timeframe. Should your consignment be of a particularly critical nature, then we recommend you book an Urgent Delivery, which will maximise the chances of no delays, and will also see your fees refunded in full should there still occur an unforeseen delay in your delivery.